Last updated: November 1, 2025
Deepiix, Inc. ("Deepiix," "we," "us," or "our"), located at 140 New Montgomery St, 10th Floor, San Francisco, CA 94105, operates the website deepiix.com and provides deep learning infrastructure services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform services.
We may collect the following categories of personal information:
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal effects.
For California residents, we process your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to:
To exercise these rights, contact us at team@deepiix.com.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact and communication records are retained for up to 3 years. Platform usage data is retained for 12 months and then aggregated or deleted.
We may share your personal information with:
We implement industry-standard technical and organizational security measures to protect your personal information, including TLS encryption for data in transit, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy regularly.
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to Do Not Track browser signals. If a standard for Do Not Track is adopted by the California Attorney General or other regulatory bodies, we will reassess our approach and update this policy accordingly.
You may, however, manage your preferences for analytics tracking through the cookie consent banner on our website, or by adjusting browser settings as described in our Cookie Policy.
Deepiix is headquartered in San Francisco, California, United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States. The United States may have different data protection laws than your country of residence. By using our services, you consent to the transfer of your information to the United States.
For customers in the European Economic Area, United Kingdom, or Switzerland who may interact with our services, we apply appropriate safeguards for any cross-border data transfers, including standard contractual clauses where required.
If your organization uses the Deepiix platform under a separate service agreement, the processing of technical data submitted to our infrastructure (including training job configurations, model weights, and cluster metrics) is governed by that service agreement and a Data Processing Agreement, if applicable. The processing of such data is subject to the specific terms agreed upon between Deepiix and your organization, which may supplement or supersede certain provisions of this Privacy Policy.
We maintain the following security practices for enterprise platform data:
We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you. Our platform's scheduling algorithms operate on technical workload data (GPU memory requirements, job profiles, cluster topology), not on personal information about individuals, and the outputs of those algorithms are used to optimize resource allocation — not to make decisions about individuals.
We may create aggregated, de-identified, or anonymized information from personal information by removing information that makes the data personally identifiable. We use this aggregated and de-identified data for legitimate business purposes, including improving our platform algorithms, publishing industry research, and analyzing usage trends. Aggregated and de-identified data is not subject to this Privacy Policy.
California residents may designate an authorized agent to make privacy rights requests on their behalf. To authorize an agent, provide us with written permission signed by you designating the agent, or proof of power of attorney. We may still require you to verify your own identity directly when an authorized agent submits a request.
To submit a request or designate an authorized agent, contact us at team@deepiix.com with the subject line "Privacy Request."
We do not offer financial incentives or price differences in exchange for the collection, retention, or sharing of personal information. All users receive equal access to our publicly available website content regardless of their privacy choices.
Our services are designed for professional and enterprise use in the field of machine learning and AI infrastructure. We do not knowingly collect personal information from individuals under the age of 16. Our platform is not intended for use by minors. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at team@deepiix.com. If we become aware that we have collected personal information from a child under age 16 without parental consent, we will take steps to promptly delete that information.
We may publish testimonials or case studies about our platform on our website, which may include customer organization names and general descriptions of their use cases. Before publishing any material that identifies your organization or includes specific performance metrics attributable to your use of our services, we will obtain your written consent. You may withdraw consent for use of testimonials or case studies at any time by contacting us at team@deepiix.com.
If you have concerns about our privacy practices that we have been unable to resolve to your satisfaction, California residents may contact the California Privacy Protection Agency (CPPA) or the California Attorney General's office. You also have the right to file a complaint with any competent data protection authority if you believe our processing of your personal information violates applicable law.
We encourage you to first contact us directly, as we are committed to addressing any privacy concerns promptly and transparently. Our dedicated privacy contact is available at team@deepiix.com.
If you have questions about this Privacy Policy or our privacy practices, please contact us: